Chapter Thirty

Armand asked Lily, "Hey, Lily, would you like to work with Sophia?"

Lily's expression turned contemplative, her eyes narrowing slightly as she considered the question.

She turned to Sophia and asked, "Okay, let's see how much you know about coffee. What's the difference between a latte and a cappuccino?"

Sophia replied confidently, "A latte has a higher milk-to-coffee ratio, with a thin layer of foam on top. A cappuccino has a stronger coffee flavour, with a thicker layer of foam and a sprinkle of cinnamon or cocoa powder."

Lily's eyes lit up, impressed. "That's correct! What about a macchiato?"

Sophia smiled. "A macchiato is a shot of espresso 'marked' with a small amount of milk."

Lily nodded, her expression thoughtful. "Okay, let's move on to customer service. How would you handle a happy customer?"

Sophia replied, "I'd smile, thank them for their business, and ask if they need anything else. I'd also try to engage them in conversation to build a rapport."

Lily asked, "What about a
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