Foolish Great Rich Heir

Chapter 10. Customer Complaint Service

There was no change in Greyson's face when he read the chat. He logged out of the chat app and created a complaint email. Afterward, he smelled the fragrant aroma of appetizing cooking.

At dinner, Greyson complimented Naomi's cooking with his usual sincerity. But his sister's face wasn't very happy. She could make a better one.

Ridiculously, it was enough to make his stupid sister smile happily.

"The apartment you gave Silvia has been empty for a long time. It's time to move in. I'll send the access card to the office tomorrow." Naomi remembered the top unit in Golden Tower, the most luxurious apartment building in their city.

Greyson only replied with a mumble. He was thinking about something else

Naomi could see it. "How's the situation at the company?"

"I haven't looked around enough," Greyson said bluntly.

"I can imagine the reaction of the board of directors. Especially Rowan and his son, Cohen. They will definitely call for a shareholders' meeting to demand your resignation." Naomi made a guess." But don't worry, you have plenty of support. Silvia has already organized everything."

After all, Naomi was very confident that Greyson would be able to overcome this problem. He had exceptional learning abilities. They all knew. Greyson was just too lazy to do much important work.

***

The headquarters of a certain brand of clothing retailer, the next day.

An email to the customer complaints department caused quite a stir. The sales director received a copy of the email and saw the sender's name. Greyson Hayes. He burst out laughing.

"How could someone use Hayes' last name to bully us?" The director pounded the table. Feeling between funny and annoyed. If it was indeed the famous Hayes, this was definitely not the method they would go for. CEO Hayes was a practical person. He wouldn't have time to play around with the customer complaint service department.

The Grievance Service Manager could barely breathe to see the Director's anger. He wasn't the one at fault. He had only come to report a very bold email. In the email, it was mentioned that a certain store manager was unable to handle his store properly and made a customer get bad service from an employee. The name of the manager and the employee in question were clearly mentioned. The customer also made a dismissal request for the two names.

What the Customer Complaint Service manager didn't expect was that the store manager in question was related to the sales director.

Again, it's not his fault. He was just telling. But the director's anger seemed to be directed at him.

Based on data analysis, there had never been any customer complaints about the store's service. The director was convinced that it was a made-up complaint. But he called too.

"Frank, what's going on?" The director asked as soon as the line was connected.

For a few seconds, there was no response. Then a nervous male voice sounded. "Director Pein, this is a mess." Frank swallowed, trying to wet his suddenly dry throat.

Last night's problem had apparently reached the head office. The man actually did, complaining to the company's customer service.

"So the contents of the email are correct? How can there be a mistake? Who is this Grace? Is she a new employee at your store?" The sales director became impatient. New employees often make mistakes, even if they are hired after going through a training process.

"Ah, that's ...." Frank then recounted the details. He thought the director had only taken issue with the shop assistant. "I already fired this Grace," he ended the story.

"Are you sure that it's CEO Hayes?" The sales director felt his knees trembling. He didn't care about anything else.

"I know Naomi Hayes. She referred to him as CEO Hayes-"

Brak!

Sales director Pein fell off his chair. His elbow, which was resting on the edge of the table, slipped. His cell phone slipped from his hand and his forehead hit the edge of the table.

"Director Pein. What's going on?" Frank, who heard from the other side of the line, asked worriedly.

Director Pein had no time to complain. He picked up his cell phone and got up from the floor.

"You fool! Worry about yourself. As of today, you're fired. Pack your things immediately. You're incompetent at running a store." Director Pein swore into his cell phone and immediately disconnected.

This time it was Frank's turn to fall off his chair.

***

Greyson was already in his office when the reply email arrived on his phone. There was no change of expression on his face as he read. It said that the retail company apologized and fired the two employees in question.

A knock on the door distracted him. Greyson turned off the phone screen and put it back on the table. He was again busy checking some documents

"Come in," Greyson said without raising his eyes.

Daniel Evans entered the room. His gaze was a little complicated when he saw the chaos inside.

Many overlapping documents are scattered on the table, sofa, and floor around the work desk.

Throughout his career as Silvia Hayes' assistant, Daniel had never come across a scene like this.

"Mr. Hayes...." Daniel had trouble speaking. He coughed briefly. "Sir, how can I help you?"

He didn't dare go near the table. Worried about touching something and making a mess of it.

Greyson examined the documents one after another. In anyone's vision, he only glanced at it. Barely a few seconds, then moved on to the next paper. And so on. It was like examining a picture

In fact, there are many lists of numbers and descriptions on those papers.

"I was checking some financial documents and found some irregularities. Do you want to see it?" Greyson had found it with just one look. He had learned very quickly.