Chapter 29

The very first thing Matt did after showering was to call his phone provider. He wanted to know more about the coverage of his plan and options for upgrading. The rep on the line who spoke broken English was just too happy to help. Matt ended up upgrading to unlimited everything – calls, texts, and interned. It cost him an additional hundred and ten dollars plus taxes and a renewed contract good for two years.

He was also, apparently, getting a new phone in the mail because of the upgrade. All free, with a new number, and with basic plan of two hundred and fifty minutes, a hundred text messages, and a gigabyte of data a month. When he asked if he could change numbers from the phone he had to the one that was coming, he was asked to call back to do the transaction once he had the phone with him.

During the course of the call, Matt was almost ready to drop the line and call again because of the rep. Not only did he have trouble understanding the rep, the rep also k

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