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The next minute, the young lady who appeared to be in her early twenties was a stunning beauty. She had long, curly brown hair that cascaded down her back like a waterfall.

Her bright eyes sparkled with confidence and poise, and her flawless skin radiated a warm, golden glow. She stood tall, with a graceful posture that commanded attention, and her slender yet curvy figure was accentuated by a fitted white dress that hugged her body in all the right places as she strolled down the stairs.

As she approached, Dorothy's expression turned smug, and she nodded in the lady's direction. “Ah, here comes her,” she said. “How have you been doing?”

The young lady, whose name tag read “Sophia,” smiled warmly as she approached Madam Dorothy and the receptionist. “Hi there,” she said, her voice friendly and welcoming. “I'm Sophia, the manager. How can I assist you today, Mrs. Dorothy?”

“Thank you for coming down here; I really appreciate it. But I have a complaint to make,” she began, her e
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